Hospitality Sector
Hospitality Training
Practical Hospitality Training for Safer, More Confident Teams
Great hospitality is about more than providing excellent customer service. Your teams are also responsible for creating an environment where customers and colleagues feel safe, welcomed and supported.
From hotels, pubs and restaurants to bars, nightclubs, event venues and the wider night-time economy, hospitality teams can face challenging situations every day. These can include conflict, intoxication, vulnerability, suspected spiking, sexual harassment, safeguarding concerns and responsible alcohol sales.
Safer Business Network provides practical hospitality training for frontline employees, security teams, supervisors and managers across the UK.
Our courses are designed around the situations hospitality teams experience in the real world, helping your people develop the knowledge, skills and confidence to recognise risk, support customers, manage challenging situations and respond appropriately when something doesn’t feel right.
Training is available through in-house delivery, virtual learning and flexible eLearning, depending on the programme and your organisation’s requirements.
WAVE & Ask for Angela
Conflict Management Training
Responsible Sales Training
Personal Licence Training
Sexual Harassment Awareness
Safe Havens & Spiking Awareness
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Available Hospitality Courses
Hospitality Training Courses
Welfare & Vulnerability Engagement (WAVE) and Ask for Angela
Our multi-award-winning Hospitality WAVE programme equips customer-facing teams with the confidence to recognise vulnerability and make appropriate interventions. Learners explore vulnerability, identifying concerns, appropriate interventions, reporting and recording, spiking awareness and the implementation of Ask for Angela.
Find out moreConflict Management Training
Hospitality teams regularly deal with challenging conversations and situations. Our Conflict Management training provides practical techniques to help employees assess risk, communicate effectively and de-escalate conflict while considering their own safety and the safety of others.
Responsible Sales Training
Support employees responsible for selling age-restricted products with practical training covering licensing responsibilities, age verification, risks associated with age-restricted products, drunkenness, conflict management and personal safety.
Personal Licence Training
For employees working in, or preparing to work in, roles involving the retail sale of alcohol, our Personal Licence training supports the knowledge required for responsible and compliant licensed premises. Take the course from the comfort of your home or work, followed by a remote invigilated exam.
Sexual Harassment Awareness
Help create a workplace where employees understand what sexual harassment is, how to recognise inappropriate behaviour and how concerns should be reported. Training is available for employees, with dedicated learning also available for managers.
Welfare & Vulnerability Engagement (WAVE)
Equip security professionals with the confidence to recognise vulnerability, safely approach someone who may need assistance and take appropriate action.
Safe Havens
Equip your hospitality venue and employees with the skills to support someone who feels vulnerable or unsafe, providing temporary reassurance, practical assistance and appropriate signposting or escalation.
Other eLearning Courses
Browse the full range of Safer Business Network eLearning available to hospitality teams.
Find out moreBespoke Hospitality Training
Built Around Your Venue, Your People and Your Risks
Not every hotel, pub, bar or hospitality business faces the same challenges – so why should the training always be the same?
Alongside our existing programmes, Safer Business Network can work with your organisation to design bespoke hospitality training around your people, environment and operational risks.
We can incorporate your policies, Standard Operating Procedures, reporting processes, branding and real-life scenarios into the learning.
We can also combine subjects to create a tailored programme covering areas such as customer service, vulnerability, conflict management, safeguarding, responsible alcohol sales, sexual harassment, spiking awareness, crime prevention and leadership.
Whether you’re training a single venue, hotel group, pub estate or national hospitality workforce, we can build a programme around your requirements.
In-House, Virtual & eLearning Hospitality Training
Different hospitality businesses need different approaches to learning.
Our in-house hospitality training provides interactive, trainer-led sessions that can be adapted to your venue and the situations your teams experience.
Our hospitality eLearning provides a flexible and scalable solution for shift-based teams and organisations operating across multiple locations.
Where appropriate, we can also create a blended learning programme, combining eLearning with practical in-person training.
Invest in Your People. Protect Your Customers. Create Safer Venues.
The best hospitality training doesn’t simply demonstrate compliance.
It gives employees the confidence to recognise when something isn’t right and know what to do next.
From welcoming customers and managing conflict to recognising vulnerability, preventing harassment and supporting someone who needs help, our training helps hospitality teams turn knowledge into practical action.
Talk to Us About Your Hospitality Training
Talk to Safer Business Network about building the right hospitality training programme for your organisation.
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